Managed Services



Planet offer a comprehensive range of Managed Services designed to provide your business or technology operations with cost effective professional IT facilities and resources.

Our managed solutions are designed to be both highly scalable and flexible in order to cater for all our clients' needs both now and into the future.

SUPPORT SERVICES

Our support services encompass a primary set of fully defined parameters coupled with service guarantees.

With Planet Managed Services you can fully outsource your IT department or add professional support to your existing in-house personnel either permanently or an a casual basis as and when you require it.

Primary Services:
  • Guaranteed Maximum 30 minute Response Times on any Mission Critical Issues.
  • 24/7 Network Monitoring and Alerts
  • Full After Hours Support Teams – Both Onsite and Remote Access Services
  • Detailed Maintenance Reports for all Services and Works Undertaken.
  • Call Logging, Service Tracking and Detailed Reporting Facilities.
  • Pre-emptive Maintenance including Weekly, Fortnightly, Monthly, Quarterly, Bi-Annually or Annual System Checks
  • Daily Backup Monitoring Services.
  • Competitive Pricing on all your Hardware or Software Requirements
For further enquiries please contact our Sales Department on 1 300 477 668

NETWORK MONITORING SERVICES

To ensure reliable infrastructure and minimising any downtime or incidents pre-emptive maintenance programs are an essential function for any business or user.

In order to assist with this Planet conducts:

Pre Emptive Maintenance Programs

All mechanical devices, including computers whether desktops, laptops or high end servers all require regular maintenance schedules to ensure that they continue to operate at optimum performance levels. The majority of all or potential issues can be identified and avoided with a proactive maintenance program customised for your needs from Planet.

If you do not have an internal IT team that can perform these tasks on a regular basis we strongly recommend you consider this ongoing service.

Remote Monitoring

One of the most advantageous procedures of remote support is our ability to monitor the status of your network 365 days a year, 7 days a week, 24 hours a day.

By utilising our monitoring software and remote access tools we are not only alerted to an issue when it arises, we can access your server or any workstation and focus on fixing the issue promptly. The good news is that approximately 85% of all tasks conducted onsite can be performed via our remote service.

The advantages of this service are:
  • Faster Response Times
  • Reduced Costs
  • No Travel Time incurred
  • Minimum Onsite Charges Do Not Apply
System Health Checks

While each and every network is different, a standard set of tasks can be established and performed on predetermined schedules including thorough checks on Hardware and Software, Operating Systems and Updates, Hard Disks, Antivirus and Updates, Email, Firewall, UPS and all general aspects of your technology infrastructure. Reports are then prepared in detail together with statistics and graphs, and recommendations listed in order of priority together with substantiation of fixed expenditure.

These System Health Checks can be scheduled Monthly, Quarterly, Bi-Annually or Annually.

SHORT TERM CONTRACTS

Skilled Planet Systems Engineers are available when you need them - for as long as you need them.

Planet provides you with a flexible workforce that is always on hand for general or project support, provision of additional special skills, any holiday periods or staff shortages.

Planet Systems Engineers are all certified and have a minimum of five years hands-on experience in all facets of technology.

Support Staff are available on a daily, weekly or monthly basis.

Suggested Usage:
  • Project Work.
  • When Any of Your IT Team is Away on Holidays.
  • If Any of Your IT Team are Sick or Injured.
  • If Any of Your IT Team Departs at Short Notice.
  • Emergencies Where You Need a Trained IT Systems Engineer.
  • Systems and Security Audits.
Benefits
  • Fully Trained Systems Engineers Readily Available.
  • Ongoing Continuity With the Same Systems Engineer(s) Available to You.
  • Our Systems Engineers are backed up by a Strong Technical IT Team.
  • Ongoing Access to New Knowledge, Learned Skills and Extensive Support Network.
  • Flexible Work Force Opportunities.
Planet offers a range of solutions to any of your IT staffing issues.

For further enquiries please contact our Sales Department on 1 300 477 668

PROJECT SERVICES

With Planet Project Services we assist your business to identify IT business and process issues. We then design, manage and implement solutions to achieve your agreed desired results.

Project Management

Planet works with you to identity gaps within your existing IT strategies. We provide the planning, framework and implementation procedures to generate your essential outcomes - on budget and all within a pre-agreed time frame.

Once the project is completed we can offer ongoing maintenance to ensure your business continues to achieve the necessary productivity gains initiated by the implementation of your new project.

At Planet we can design your IT requirements ranging from a simple workstation or server implementation through to a full global network.

Once the design is completed and agreed upon Planet can then provide the necessary project resources to complete the varying implementation stages of the designated projects.

For further enquiries please contact our Sales Department on 1 300 477 668