GeoTrust SSL - Enterprise SSL Support

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Enterprise SSL Support Options

At GeoTrust, we know the value of world-class customer care. We are committed to
providing quality customer service and support and delivering all of the resources needed to
successfully use our solutions and products. Our Client Services team provides quick,
accurate and professional responses regarding all aspects of GeoTrust products and the
environments in which they operate. We give you the security of knowing
there’s someone there to focus on technical issues, while you focus on the business of
security.

Available Support

We have differing levels of support, tailored for your organizations needs:

Standard Support

 Standard office hours support
 12x5 Monday to Friday
 Gold Support
 Extended 8am to 2am UK time Monday to Friday
 Priority call Handling
 Self-Service Support Portal
 User


Platinum Support

 24x7x365 Support
 Account Management
 Self-Service Support Portal
 Bi-annual business reviews
 Executive sponsor
 Welcome package
 Users groups


The Value of World-class Customer Care At GeoTrust, we know the value of world-class customer care. Our Client Services team is committed to providing quality customer service and delivering all of the tools and resources needed to successfully use our solutions and products. Our highly knowledgeable team of skilled professionals is poised to take immediate action to solve any technical challenges that may arise. We aim to consistently go the extra mile to deliver 110% to all our clients’ service needs, and anything less is simply not good enough.