Termination and Suspension

Please Note

Planet ISP reserves the right to suspend or terminate any account for breaching any of the policies contained on this Website.

Account Suspension

Account suspension is the temporary closing of an account until all outstanding matters has been resolved to the satisfaction of Planet ISP.

While an account is suspensed, all of a client's Web files, emails, databases, sub-domains, etc. are retained fully intact however you will have no account privileges, and the public viewing of your pages is removed.

If a customer's account is suspended for non-payment, all payments that are due, if any, including suspension fees, must be paid before the account is un-suspended. These payments must be made before the 48 hour deadline, to avoid termination of the account.

Account Termination

Account termination is permanent.

An account may be terminated without notice, and without prior suspension by Planet ISP. On termination all of your files, folders, sub-domains, email addresses, databases, etc are totally removed. If your account has been terminated by either Planet ISP or at your request, you, the customer will be responsible for re-uploading your files, etc, if you choose to have your account reinstated.

If a customer's account is terminated for non-payment, all payments that are due, if any, including termination fees, must be paid before the account will be reinstated.

Client Initiated Termination

When a client initiates account termination Planet ISP will only terminate this account by direct request. The request must include the customer's username, and password, in addition to the request stating your reason for termination.

Client initiated termination will not be accepted via email. To terminate an account you must fill out a support desk ticket or in writing. We must be able to identify you as the account holder in order to terminate the account.

Please note that the account will continue to be billed until such time as the request is received in its proper form, and charges incurred will still apply. You need to ensure that we are notified at least 30 days prior to a new billing cycle.

Please visit our contact page, for Planet ISP contact details. To log into the Help Desk please go to http://www.planetisp.com.au/support or to check your billing status plase go to http://www.planetisp.com.au/billing

If you have not received confirmation of your account being terminated within 24 hours please submit a support ticket request. This is the only guaranteed way of ensuring your account will be terminated.

Bandwidth Overage

Planet ISP do not suspend your service once you reach your data transfer limit. With our service we will allow you to go over your designated limits. Additional charges will apply.

However if you continually go over your data transfer limit Planet ISP will contact you to discuss your options.

Our policy is not to penalise any customers if their website becomes popular. However at the same time we must ensure fair access to our servers for all our customers. Therefore it is Planet ISP policy that accounts that continually and unfairly taking up loads on our servers will be suspended and we will contact the owner of the account to discuss future options.

Additional Fees

Cutoffs apply to delinquent accounts. Accounts are considered delinquent 7 days following the due date. A reconnect fee of $25.00 will be applied to all delinquent accounts. There are no fees associated for re-instating an account terminated by the user.

Accounts terminated or suspended for Terms of Use violation, or non-payment, are not eligible for refunds or reactivation.

Collection Costs

Any overdue payments that are due, at the time of account termination, is subject to collections.

Planet ISP will turn overdue payments into a Collection Agency. Any bill that has to be turned into a Collection Agency, will incur a $100 administration fee and reasonable Collection Agency fees in addition to the amount owed.

If the customer defaults in its payment obligations, information about that default may be given to our nominated Collection Agency, and as such our Collection Agency may give information about the customers default to other Collection Agency customers.